Implementation in RRC





RRC Group is one of the major providers of internet and telecommunications products in Central and Eastern Europe. RRC offers distribution of their products along with additional services such as technical support, homologations, product localizations or technical tutorial. RRC Education, which belongs to RRC Group, offers IT training and workshops. The Group provides products and services in Russia, Ukraine, Poland, Hungary, Czech Republic, Serbia, Slovakia, Slovenia, Kazakhstan and Azerbaijan.

Requirements
The chief motivation for implementation of a platform which will enable constant revenue rising was the dynamic development of the RRC Group and market demand for an automated sales management tool. RRC expected to relieve their sales department from repetitive operations. They also wanted to provide their customers with a tool for more efficient product presentation and straightforward trading.

Implementation
Internet sales and follow-up front office tools have been successfully implemented in Poland, Czech Republic, Hungary and Russia. After logging in, the customers can browse through a hierarchical product catalogue including price information and a present stock. They can also make orders that are automatically transferred to the ERP system. Different reports are available – sales orders, invoices or documents. RRC salespeople are relieved from typing order details manually into Axapta, they appear automatically in the right place. Quoting individual prices is reduced to setting parameters in ERP, which automatically displays them on the website.

The result
Owing to our front office solutions, repetitive business processes have been reduced for RRC business partners and inside the company. Partners can focus on their business since they can quickly and easily access the tools to cooperate with RRC anytime and anywhere. Additionally, RRC employees are able to care for their existing partners and to seek new methods of improving the company’s competitive advantage.