Sales

Serve the customers better than others

iBuilder helps to gather necessary information about customers in one place and to join it with the data downloaded straight form ERP system. The information and the data will be available for the staff of the sales department from any place, by means of both, a computer or a phone. The employees will also be able to share information about competition activities, reports or market analyses. Having complete information at hand, customer service will become not only more efficient but more effective as well.

Give your customers communication tools

iBuilder gives your customers access to tools that make communication with your company much more convenient. The on-line offer along with an individual price lists and current stock situation will be available as well. The customers will be allowed to make orders themselves and these will be automatically placed in the ERP system. The customers will have the opportunity to browse documents connected with orders, invoices and deliveries. It will provide your customers with a support and service centre to make them more comfortable and your company more profitable.

Manage your sales staff more effectively

Giving your employees intuitive report tools, you may monitor the sales process at any time. Effective communication between the salespeople will no longer be a problem. Moreover, the employees will spend less time on administrative tasks and will concentrate on customer service as they will be able to clear their advance payment and business trips easily.

Prepare the best offer

Thanks to iBuilder you will have the opportunity to create and present your products in a well-ordered manner. The data about the available offer will be updated automatically on the basis of the data form ERP system. It will be possible to create an individual offer along with consecutive stages of approval by using the knowledge of the customers. Appropriate document flow will enable a fluent pass from the request for proposal, through the quotation and up to the sales close. As a result, more time can be spent on prospecting new accounts. The information about new contacts will be automatically handed to the appropriate employees and they will be able to prepare an offer on time.